Current:Home > ContactJapanese airlines outline behaviors that could get you kicked off a plane -WealthRoots Academy
Japanese airlines outline behaviors that could get you kicked off a plane
View
Date:2025-04-16 04:32:35
Two Japanese airlines have outlined exactly what kind of behavior won't fly in the air — and could get passengers kicked off the plane, or prevent them from boarding.
Japan Airlines (JAL) and All Nippon Airways (ANA) have posted explicit policies around "customer harassment" on their websites in an effort to protect airline employees from being disrespected and even abused by customers. The new rules come in the wake of a wave of unruly passenger incidents both in Asia and the U.S.
Last June, a Japanese passenger on a China Airlines flight from Fukuoka to Taipei shouted at crew members for not speaking to her in her native language, the South China Morning Post reported. In the U.S., there have been 915 cases of unruly passengers, from Jan. 1, 2024 to June 9, 2024, including 106 cases of passenger disturbances due to intoxication, according to the Federal Aviation Administration.
ANA, on its website, explains that it formulated the new customer harassment policy "in order to ensure that the human rights of employees and customers are mutually respected, and to create a safe and comfortable environment for all."
What counts as harassment?
The airline outlines three broad types of behavior it says constitutes harassment of airline workers, including:
- Behavior that that seeks to exploit a "superior" position
- Any illegal activities, or unreasonable demands
- Actions that harm the working environment of employees
"We consider any behavior that meets these requirements mentioned above as customer harassment," the airline states.
ANA also specifically lists nine types of actions that rise to the level of harassment, including hurling insults at airline staff and "acts of voyeurism." The list is as follows:
- Verbal abuse, yelling, insults, discriminatory remarks, defamation
- Threatening or intimidating behavior
- Excessive demands
- Physical violence, property damage or other aggressive behavior
- Actions that disrupt business operations
- Unauthorized access to workspaces
- Deceptive behavior toward employees
- Actions that damage the company's or employee's credibility
- Acts of voyeurism, stalking, indecent behavior, obscene remarks or sexual harassment
ANA said it based its definitions and examples of harassment on a manual issued by Japan's Ministry of Health, Labour and Welfare, but added that behavior that rises to the level of customer harassment is not limited to these examples.
JAL Group's policy on customer harassment is similar, stating that the airline "will not tolerate any verbal abuse, assault or nuisance, as we consider such behaviors to be harmful to our staff and will act accordingly to protect the safety of our employees." Behavior JAL won't tolerate from customers includes slander, unreasonable demands of staff, sexual harassment and more.
Customers who violate the policies may be refused boarding, among other disciplinary measures.
In the U.S., airlines are governed by the FAA's zero-tolerance policy for misbehavior, implemented in January 2021 after a sharp uptick in bad behavior on airplanes.
Under the order, unruly passengers are fined of up to $37,000 per violation, versus receiving warnings and counseling.
For fliers looking to be star passengers, the FAA has issued guidance. In a blog post, the aviation authority advises passengers to be courteous of others, respect crew members' instructions, and if consuming alcohol, to do so in moderation.
Megan CerulloMegan Cerullo is a New York-based reporter for CBS MoneyWatch covering small business, workplace, health care, consumer spending and personal finance topics. She regularly appears on CBS News 24/7 to discuss her reporting.
veryGood! (35795)
Related
- Federal appeals court upholds $14.25 million fine against Exxon for pollution in Texas
- 'The Comfort of Crows' is fuel to restore spirts in dealing with ecological grief
- Tyson Fury continues treading offbeat career path with fight against former UFC star Francis Ngannou
- After 4 years, trial begins for captain in California boat fire that killed 34
- Trump issues order to ban transgender troops from serving openly in the military
- Driver in Malibu crash that killed 4 Pepperdine students arrested on murder charges
- RHOBH's Kyle Richards Pokes Fun at Cheating Rumors in Season 13 Taglines
- Marvin Jones Jr. stepping away from Lions to 'take care of personal family matters'
- Paula Abdul settles lawsuit with former 'So You Think You Can Dance' co
- NYU student, criticized and lost job offer for Israel-Hamas remarks, speaks out
Ranking
- IRS recovers $4.7 billion in back taxes and braces for cuts with Trump and GOP in power
- Man freed after being trapped in New York City jewelry store vault overnight for 10 hours
- Lil Wayne wax figure goes viral, rapper seemingly responds: 'You tried'
- Celtics, Bucks took sledgehammer to their identities. Will they still rule NBA East?
- Opinion: Gianni Infantino, FIFA sell souls and 2034 World Cup for Saudi Arabia's billions
- Are politics allowed in the workplace? How to navigate displaying political signs: Ask HR
- Driver in Malibu crash that killed 4 Pepperdine students arrested on murder charges
- GM earned more than $3 billion in profit, even after hit from UAW strike
Recommendation
North Carolina trustees approve Bill Belichick’s deal ahead of introductory news conference
Six-week abortion ban will remain in Georgia for now, state Supreme Court determines
Alaska Airlines off-duty pilot Joseph Emerson said he took magic mushrooms 48 hours before trying to shut off engines, prosecutors say
Judge strikes down recent NYC rules restricting gun licensing as unconstitutional
Trump's 'stop
'A Christmas Story' house sold in Cleveland ahead of film's 40th anniversary. Here's what's next.
International terror defendants face longer prison terms than domestic counterparts, new study finds
Love Spielberg movies? Check out never before seen images from his first decade of films